Last Updated: 12-19-2025
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from Pokemons TCG Market.
1. Order Processing Time
Orders are processed within 0–2 business days (24–48 hours) after payment has been confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
- Orders requiring manual payment confirmation may take additional time.
- Once payment is confirmed, our team will prepare your order for shipment.
2. Shipping Costs
Our standard shipping fee is $15.00 USD per order.
Shipping costs may vary for larger, heavier, or special orders. If additional shipping charges apply, our team will contact you before shipment.
3. Estimated Delivery Times
We currently use the following estimated delivery times:
- Domestic U.S. orders: 3–5 business days
- International orders: 5–7 business days
Delivery times begin after the order has been dispatched. These are estimates and are not guaranteed delivery dates.
Delays may occur because of weather, carrier delays, customs processing, holidays, or other circumstances outside our control.
4. Shipping Methods
Depending on the destination and order, available shipping options may include standard, expedited, or express delivery.
The available shipping method will be communicated during checkout or by our team when your order is being processed.
5. Order Tracking
Once your order has been shipped, you will receive tracking information when tracking is available.
Tracking information may include:
- Tracking number
- Shipping carrier
- Estimated delivery date
- Shipment status
Please allow some time for tracking information to become active after your package has been dispatched.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.
7. International Shipping
We ship internationally where shipping is available.
International customers are responsible for providing accurate delivery information and complying with applicable laws and import requirements in their country.
Customs duties, import taxes, and other destination-specific fees may apply and are the responsibility of the customer unless otherwise stated.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
Please provide your order number and photographs of the package and affected product when appropriate. Our team will review the issue and assist you with the next steps.
9. Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us with your order details.
We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
10. Delivery Issues
Pokemons TCG Market is not responsible for delivery problems caused by:
- Incorrect or incomplete addresses
- Customer-provided shipping information
- Carrier delays
- Customs delays
- Severe weather
- Other circumstances outside our reasonable control
If a package is returned because of an incorrect address, additional shipping charges may apply for reshipment.
11. Contact Us
For questions about shipping, delivery, or your order, please contact us through our website:
Contact Us
Our team will be happy to assist you.
Our Shipping Commitment
At Pokemons TCG Market, we aim to process orders promptly and provide a smooth shopping experience from checkout to delivery. We work to keep customers informed and provide tracking information whenever it is available.