Refund & Returns Policy

Last Updated: 12-19-2025

At Pokemons TCG Market, we want you to be satisfied with your purchase. This policy explains when products may be returned, how to request a return, and how refunds are processed.

1. Return Eligibility

Product Condition

Products must generally be returned in their original condition and packaging unless the return is due to an incorrect, defective, or damaged item.

Return Window

Return requests must be submitted within 15 days of delivery.

You may request a return if:

  • The product is unused and in its original condition.
  • The return request is made within 15 days of delivery.
  • You received an incorrect product.
  • The product arrived damaged or defective.

All returns are subject to review and approval.

Non-Returnable Items

The following may not be eligible for return:

  • Products that have been opened, used, or altered.
  • Items damaged after delivery due to customer handling.
  • Custom or special-order products.
  • Clearance or final-sale items.
  • Digital products, where applicable.

2. How to Request a Return

To request a return:

  1. Contact us through our Contact Us page.
  2. Provide your order number.
  3. Explain the reason for the return.
  4. Include photographs if the item arrived damaged or you received an incorrect product.
  5. Wait for return approval and instructions before sending the item back.

Please do not send a return to an address unless our team has provided the appropriate return instructions.

3. Refund Process

Once we receive and inspect the returned product:

  • We will notify you regarding the status of your return.
  • If the return is approved, the refund will be processed within 15 business days.
  • Refunds are generally issued to the original payment method.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

4. Shipping Costs

Original shipping fees are generally non-refundable unless the return is the result of an error on our part, such as sending an incorrect product or an item that arrived damaged.

Return shipping costs may be the customer’s responsibility unless the issue was caused by an error on our part.

5. Exchanges

We may offer exchanges for:

  • Incorrect products received
  • Products damaged during delivery
  • Defective products

Exchanges are subject to product availability.

If the requested replacement is unavailable, our team will discuss the available options with you.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging when relevant

This information helps us review the issue and determine the appropriate resolution.

7. Missing or Delayed Refunds

If you have been notified that your refund has been processed but have not received it:

  • Check with your bank or card issuer.
  • Contact your payment provider if applicable.
  • If the refund is still not showing, contact us through our Contact Us page.

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact Pokemons TCG Market through:

Contact Us

Please include your order number whenever contacting us about an existing order so our team can assist you more efficiently.